Help Center

OilCoilEnail.com ships worldwide and automatically sends a 110v or 220v depending on your countries specifications. 

All shipments can be tracked through the USPS tracking system. Once an order has been completed and prepared for delivery, we automatically send the tracking number to the email or phone number associated with the order. 

All changes to your order will need to be done by an Oil Coil representative. If you need to change your order before shipment, please email us at sales@oilcoilenail.com. 

We strive for 100% customer satisfaction on all products sold on www.OilCoilEnail.com. We want to inform all of our customers that our shipping department is closed on Saturdays, Sundays and holidays. Any inquiries over the weekend regarding shipping will be answered at the beginning of the week.

1. All orders placed through this web site must be shipped to the shipping address provided in your invoice.

2. We DO NOT allow will call or pick up of items for online purchases due to security reasons.

3. Multiple orders cannot be combined.

4. No sales or shipping to Countries, States, Provinces, Counties or Cities where items are prohibited.

5. No sales or shipping to minors, or to adults intending to distribute or resell items to minors.

6. All customers are responsible for knowing and following the laws which they reside in.

We strive to offer all of our customers the most reliable options for shipping.

TIME FRAME

All orders will be packaged within 1 to 2 business days from the date an order is placed and will be picked up by USPS or UPS the following business day, regardless of the shipping option you choose. UPS and USPS do not deliver on weekends or major holidays. Weather and other conditions can affect delivery times.

Domestic orders can take 1 to 7 business days to reach their intended destination and can be delayed due to weather or other factors that we CANNOT control. Time frames specified are only estimates from the shipping couriers and are not guaranteed. 

Please remember that once a package leaves our facility, we no longer have control of the package. However, we will try our best to assist all of our customers in locating their package if it is ever lost during transit. It is up to the customer to be aware of their laws regarding ordering electronic nail systems and any other restrictions regarding any product on www.OilCoilEnail.com. It is always the responsibility of the customer to only order what is allowed for you to receive. For further information regarding restricted items, please email us at OilCoilEnail.com

We strive to ship all orders placed from www.OilCoilEnail.com within one business day or 24 hours. The shipping method you choose (1-day, 2-day, ground, etc.) indicates how quickly your order will be shipped once the carrier has received the package. 

United States orders

• First-class packages take 4-5 business days to arrive after shipment 
• Priority mail packages take 2-3 business days to arrive after shipment 
• Priority mail express packages take 1-2 business to arrive days after shipment

Outside the United States

• First-class packages take 12-15 business days to arrive after shipment
• Priority mail 7-9 business days to arrive after shipment
• Priority mail express 4-6 business to arrive days after shipment

United States orders

• First-class packages ship for $3.99
• Priority mail packages ship for $7.99
• Priority mail express packages ship for $28.99 -$38.99

Outside the United States

• First-class package ship between $16.99-$21.99
• Priority mail packages ship between $28.99-$48.99
• Priority mail express packages ship between $38.99-$58.99

All of the shipments from OIlCoilEnail.com are shipped with no marking on the shipping box besides the shipping label. Most packages will be shipped in a 220lb kraft cardboard box or all white bubble poly mailer. 

We currently accept all Pay-pal methods, Google, apple pay payments, and credit or debit cards from:

• Visa
• MasterCard
• American Express
• Discover

OilCoilEnail.com runs different promotional codes for different amounts throughout the year. Most of our promotional deals are between 10%-20% off. 

1. Add the items you would like to purchase to your cart
2. Click and view your cart 
3. Click Checkout on the bottom right side.
4. On a desktop device, you can enter the code on the right-hand side.
5. On a mobile device, you can enter the code at the top. If you cant see the discount code, you must click order details, and a drop-down will give you the options to enter a code. 

We only allow one coupon or discount code per order. 

We strive to protect our customers and prevent fraudulent charges. Our credit card processing system requires that all of the credit card processing information is 100% correct to complete a transaction. If your card gets declined, we recommend double-checking the billing information or paying with PayPal. 

If you see a charge on your credit card or bank account after a transaction was declined, it will not be completed. The charge is just a verification ping and will be reversed entirely withing 1-2 business days. If it takes longer then 2-3 business days, we recommend you to call your bank or credit card company and ask them to make the funds available.

OilCoilEnail.com offers a two-year warranty on all parts and products ordered directly from our website. The warranty covers any factory defects that result in faulty or broken merchandise. We also offer a 30 day no questions asked return policy for a 100% refund! 

Please email us at sales@oilcoilenail.com, and a representative will send you a pre-paid return label. Once the return package arrives at our warehouse, we will issue a refund. Depending on the time frame and condition of the product, we may apply up to a 15% restocking fee.  

We currently offer wholesale prices and shipping directly from our website. All wholesale orders can be placed directly off our website once a wholesale application and account have been made and aproved. If you are interested in wholesale prices, please fill out the form on this link.

We currently offer distributor prices and shipping directly from our website. All wholesale distributor orders can be placed directly off our website once a distributor application and account has been approved. All products have a minimum order of 100 to reach distribution prices. If you are interested in wholesale prices, please fill out the application on this link.

You can manually adjust the temperature by 1 degree up or down with the push of a button. After 5 seconds of no use, the LED screen will show the current temperature of the coil and nail. The heat can be adjusted from 0'F - 999'F

You can manually adjust the timer by 1 minute up or down with the push of a button. After 5 seconds of no use, the LED screen will show the current temperature of the coil and nail. The unit atomically shuts the heat off once the time limit is reached. The previously used time limit will always be remembered for future use. 

Oil Coil offers the only universal heating coil with a quick adapter connection. There is no need for different coils on different setups, as the universal coils fit our hybrid titanium nail and quartz banger. Our coil wraps around the bottom and outside of the nail or banger for the most consistent heat and accurate temperature reading. 

The universal coil can attach to:

• Oil Coil Titanium Nail with quartz or titanium dish
• Oil Coil Quartz Banger (secured with two additional pins)

We recommend never exceeding 800 degrees with any dab accessories as the high temperature with increase oxidation and wear. 

Most people are used to high temp dabs, which happens when the nail reaches scorching hot temperatures of 600 to 900oF. While most people usually try to heat up there nails or bangers as hot as possible to vaporize the concentrate immediately, this results in a shorter, harsher hit. It even puts more (and unnecessary) stress on the nail and torch.

Low temp dabbing occurs at far lower temperatures, usually around 350 to 450oF.  Low temp dabs produce a smoother, more flavorful pull, which is better on the lungs and the tastebuds! Now, it may leave a little concentrate behind if you don't have an oil coil enail and carb cap. If you are using our drop-ins, you can remove it and reuse it until all the concentrate is gone. 

OilCoilEnail.com offers a two-year warranty on all parts and products ordered directly from our website. The warranty covers any factory defects that result in faulty or broken merchandise. We also offer a 30 day no questions asked return policy for a 100% refund! 

To get rid of the pesky white residue or oxidation, you can use a method that's similar to seasoning your nail. Heat your coil to your usual dabbing temperature and submerge in a bowl of water that's about room temperature. The heated coil meeting the water will help remove the oxidation — be careful not to burn yourself!

How often you clean your dab nail all comes down to preference. If you often share your dab rig with others, it's recommended that you clean it after each use — most people appreciate a clean nail. However, some smokers believe that leaving the residue on the dab nail helps create the best flavor over time, and, because of that, they never clean it. In the end, it's up to you!

OilCoilEnail.com offers a 2 year warranty on all titanium parts and products ordered directly from our website. The warranty covers any factory defects that result in a faulty or broken product. We also offer a 30 day no questions asked return policy for a 100% refund! 

Have oxidation problems? To get rid of the pesky white residue, you can use a method that's similar to seasoning your nail. Heat your dab nail to your usual dabbing temperature and submerge in a bowl of water that's about room temperature. The heated nail meeting the water will help remove the oxidation — be careful not to burn yourself!

1. Soak banger in 99% ISO Alcohol and Salt. Start with a nice soak. Use a combination of 99% ISO alcohol and coarse salt in a Ziploc bag to create a powerful solution for cutting through dab residue. Put your banger in the solution overnight to loosen the residue.

2. Rinse with warm water. Remove your quartz banger and rinse thoroughly under warm water.

3. Scrape off any residue with a dabber. Once the residue is softened in the alcohol solution, use a dab tool or similar blunt tool to scrape off the excess.

4. Heat the banger. After the worst of the gunk is removed, it's time to heat your banger to around 600-800F with your oil coil. The heat should turn any remaining residue to ash, and loosen whatever's left for removal.

5. Wipe bowl with alcohol-soaked q-tip. Please turn off the enail and Allow the banger to cool enough that it's safe to run an alcohol-soaked Q-Tip around the bowl. This isn't an exact science, and it takes some practice to get the right temp. Yellow residue and fresh puddles should come off quickly without being sticky or too wet.

6. Use the dry side of the Q-Tip to remove excess alcohol.

7. Repeat until you can no longer remove any residue.

OilCoilEnail.com offers a two-year warranty on all quartz parts and products ordered directly from our website. The warranty covers any factory defects that result in faulty or broken merchandise. We also offer a 30 day no questions asked return policy for a 100% refund! 

How often you clean your quartz banger all comes down to preference. If you often share your dab rig with others, it's recommended that you clean it after each use — most people appreciate a clean banger. However, some smokers believe that leaving the residue on the banger helps create the best flavor over time, and, because of that, they never clean it. In the end, it's up to you!

Remember, low-temp dabs are the best for you and your quartz banger. Overheating your quartz banger (over 1000°F, or red hot) causes it to go cloudy, and is the leading cause of black, tar-like residue.

Allow the quartz too cool enough that the puddle is solid enough to stay in place but liquid enough to lift away – about 30-seconds or a minute. Use a Q-Tip dipped in alcohol to gently remove the residue.